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Sr. Service Coordinator
- Type:
- Full Time
- Location(s):
- Frisco, TX 75034, United States
- 8500 Andrew Carnegie Boulevard, Charlotte, NC 28262, United States
- 3965 Dallas Parkway, Frisco, TX 75034, United States
- Date Posted:
- Salary:
- Base Pay Range: $25.00/hr - $34.62/hr
- Job Posting End Date:
- 2025-05-12-07:00
- Job ID:
- R250400248
The Senior Service Coordinator job uses knowledge of replacement transactions to conduct reviews and potentially remediate enrollments for all jurisdictions. This position requires a high level of accuracy, collaboration with sales and operations, and occasional interaction with clients and agents.
Key Responsibilities and Duties
- Assist team manager with work distribution, monitoring queues, and ensuring team is positioned to meet service level agreements (SLAs).
- Provide day-to-day support for registered representatives.
- Assist team manager with report creation and distribution for team productivity and quality.
- Primary point of contact for remediation questions and process, and Internal Audit requests.
- Assist new team members on all aspects of team procedures.
- Provide User Acceptance Testing (UAT) for new processes and procedures as required.
- Perform quality control (QC) on peers work and provide constructive feedback.
- Utilize Unified Workflow (UW), Unified Desktop (UD), and Case Manager to route and review work.
- Ensure all regulatory requirements are met, including compliance with responding to alternate carriers and preparing client notifications within regulatory timeframes.
- Recommend technology and process advancements that increase effectiveness and efficiency.
- High School Preferred
- No Experience Required; 2+ Years Preferred
- SRC Indicator: NRF
- Physical Requirements: Sedentary Work
Career Level
3IC
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