Back to Careers

Manager, Technology & Operations

Type:: Full Time

Location(s):: Frisco, TX 75034, United States

Date Posted:

Salary:: Base Pay Range: $67,300/yr - $90,200/yr

Job Posting End Date:: 2025-09-08-07:00

Job ID:: R250800323

Apply Now Join our talent community

The Manager, Technology and Operations will play a critical role within Global Supplier Services (GSS) under the Office of the Chief Financial Officer (OCFO). This position will be responsible for administering our key systems of record, supporting data analysis needs, and driving continuous improvement through system enhancements.

Key Responsibilities and Duties

Administer and maintain key systems of record including PeopleSoft (sourcing) and Coupa (enterprise vendor program office)
Manage system enhancements and upgrades to improve functionality and user experience
Troubleshoot system issues and provide timely resolutions to maintain business continuity
Perform basic data analysis and develop queries to extract meaningful insights from system data
Monitor RPA (Robotic Process Automation) processes and ensure smooth operation
Manage the monthly supplier contract audits, including data collection, analysis, and reporting
Create regular and ad hoc reports to support business decision-making
Identify opportunities for process improvements and system optimization
Lead and contribute to special projects as assigned
Serve as a technical liaison between GSS and IT teams as needed
Provide training and support to system users

Educational Requirements

University (Degree) Preferred

Work Experience

3+ Years Required; 5+ Years Preferred

Physical Requirements

Physical Requirements: Sedentary Work

Career Level
7IC

Required Qualifications:

3+ years of experience in procurement, vendor management, and/or system administration in a corporate environment

Preferred Qualifications:

5+ years of experience in procurement, vendor management, and/or system administration in a corporate environment
Bachelor’s degree in Information Systems, business Administration, Supply Chain Management, or related field
Experience with PeopleSoft and/or Coupa platforms
Strong Microsoft Excel skills including advanced functions, pivot tables, and data manipulation
Experience with enterprise resource planning (ERP) systems or procurement platforms
Demonstrated problem-solving abilities and analytical thinking
Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
Strong organizational skills with ability to manage multiple priorities
Knowledge of data visualization tools (e.g., Tableau, Power BI)
Experience with automation tools (Excel macros, Python scripting)
SQL querying skills
SharePoint administration and development experience
Experience with Microsoft Power Apps development and administration
Knowledge of procurement best practices and vendor management processes
Experience in financial services industry

#LI-VM1

Company Overview

At TIAA, we're on a mission to build on our 100+ year legacy of delivering for our clients while evolving to meet tomorrow's challenges. We equip our associates with future-focused skills and AI tools that enable us to advance our mission. Together, we are fighting to ensure a more secure financial future for all and for generations to come. We are guided by our values: Champion Our People, Be Client Obsessed, Lead with Integrity, Own It, and Win As One. They influence every decision we make and how we work together to serve our clients every day. We thrive in a collaborative in-office environment where teams work across organizational boundaries with shared purpose, accelerating innovation and delivering meaningful results. Our workplace brings together TIAA and Nuveen's entrepreneurial spirit, where we work hard and work together to create lasting impact. Here, every associate can grow through meaningful learning experiences and development pathways—because when our people succeed, our impact on clients' lives grows stronger.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

See our full Equal Employment Opportunity & Non-Discrimination statement below. You can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application, please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace. Please see our Drug-Free and Smoke-Free Policy to learn more.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

Read more about your rights and view government notices here.

Apply Now