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Manager, Technology & Operations

Type:
Full Time
Location(s):
  • Frisco, TX 75034, United States
  • 8500 Andrew Carnegie Boulevard, Charlotte, NC 28262, United States
Date Posted:
Salary:
Base Pay Range: $67,300/yr - $90,200/yr
Job Posting End Date:
2025-09-23-07:00
Job ID:
R250800323
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The Manager, Technology and Operations will play a critical role within Global Supplier Services (GSS) under the Office of the Chief Financial Officer (OCFO). This position will be responsible for administering our key systems of record, supporting data analysis needs, and driving continuous improvement through system enhancements.




Key Responsibilities and Duties

  • Administer and maintain key systems of record including PeopleSoft (sourcing) and Coupa (enterprise vendor program office)

  • Manage system enhancements and upgrades to improve functionality and user experience

  • Troubleshoot system issues and provide timely resolutions to maintain business continuity

  • Perform basic data analysis and develop queries to extract meaningful insights from system data

  • Monitor RPA (Robotic Process Automation) processes and ensure smooth operation

  • Manage the monthly supplier contract audits, including data collection, analysis, and reporting

  • Create regular and ad hoc reports to support business decision-making

  • Identify opportunities for process improvements and system optimization

  • Lead and contribute to special projects as assigned

  • Serve as a technical liaison between GSS and IT teams as needed

  • Provide training and support to system users

Educational Requirements

  • University (Degree) Preferred

Work Experience

  • 3+ Years Required; 5+ Years Preferred

Physical Requirements

  • Physical Requirements: Sedentary Work


Career Level
7IC

Required Qualifications:

  • 3+ years of experience in procurement, vendor management, and/or system administration in a corporate environment 

Preferred Qualifications:

  • 5+ years of experience in procurement, vendor management, and/or system administration in a corporate environment
  • Bachelor’s degree in Information Systems, business Administration, Supply Chain Management, or related field
  • Experience with PeopleSoft and/or Coupa platforms
  • Strong Microsoft Excel skills including advanced functions, pivot tables, and data manipulation
  • Experience with enterprise resource planning (ERP) systems or procurement platforms
  • Demonstrated problem-solving abilities and analytical thinking
  • Excellent communication skills with the ability to translate technical concepts to non-technical stakeholders
  • Strong organizational skills with ability to manage multiple priorities
  • Knowledge of data visualization tools (e.g., Tableau, Power BI)
  • Experience with automation tools (Excel macros, Python scripting)
  • SQL querying skills
  • SharePoint administration and development experience
  • Experience with Microsoft Power Apps development and administration
  • Knowledge of procurement best practices and vendor management processes
  • Experience in financial services industry

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Company Overview

Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we’re a market-leading retirement company fueled by world-class asset management. But we’re not just another legacy financial services firm. We’re fighting harder than ever before for our clients and the many Americans who need us.

Benefits and Total Rewards

The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.

To learn more about your benefits, please review our Benefits Summary.

Equal Opportunity

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

See our full Equal Employment Opportunity & Non-Discrimination statement below. You can read more about your rights and view government notices here.

Accessibility Support

TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.

If you are a U.S. applicant and desire a reasonable accommodation to complete a job application, please use one of the below options to contact our accessibility support team:

Phone: (800) 842-2755

Email: accessibility.support@tiaa.org

Drug and Smoking Policy

TIAA maintains a drug-free and smoke/free workplace. Please see our Drug-Free and Smoke-Free Policy to learn more.

Privacy Notices

For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.

For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.

For Applicants of TIAA Global Capabilities, click here.

For Applicants of Nuveen residing in Europe and APAC, please click here.

We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

Read more about your rights and view government notices here.

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