Lead Trust Administrator

The Lead Administrator is responsible for the administration, retention, and growth of the Trust business by leading a team of Trust Administrators and Trust Specialists that develop and maintain a portfolio of important revenue generating client relationships within the defined affluent and high net worth market segments and/or Estate Settlement providing thought leadership and ultimately a superior customer experience. Develops the team through practice management including education & training, building and defining SLA's, and ensuring procedures are documented and align to the organization's strategic objectives.

Key Responsibilities and Duties

• Oversees and develops a team of Sr. Trust Administrators specialized in administering trusts and estates, and other accounts in a capacity for our high net- worth clients; serves as subject matter expert on Agency and IRA matters and high net-worth client specific issues.
• Assist with the development and implementation of new processes and procedures to improve the efficiency and effectiveness of administration.
• Fosters growth, retention, and client satisfaction of the Trust business in partnership with Wealth Advisors with a deep understanding of high net-worth clients' needs and solutions.
• Maintains and establishes policies and procedures to ensure the Trust company makes prudent decisions across the business, with respect to new business review, administration of accounts, and overall risk management for the division.
• Monitors internal processes and risk metrics and ensures timely, accurate completion of all administrative reviews, control partner requests and data remediation.
• Ensures all new business fits within the service set aligned to the proper channel and falls within established risk appetite.
• Escalates key risk to ensure timely and effective resolution.
• Supports design and execution of training offerings and participates in management level committees.
• Develops partnership and collaboration with internal business partners, including Portfolio Managers and Wealth Management Advisors, and participates in sales process and review of new business opportunities.

Educational Requirements

• University (Degree) Preferred

Work Experience

• 5+ Years Required; 7+ Years Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level
8PL