Global Client Services, AVP, Client Services, EMEA, based in Frankfurt (m/f/d)
- Type:
- Full Time
- Location(s):
- Frankfurt am Main, HE 60315, Germany
- Frankfurt, HE, Germany
- Date Posted:
- Salary:
- Job Posting End Date:
- 2025-06-30-07:00
- Job ID:
- R250200337
About Global Client Services
Global Client Services (GCS) covers Client Services, Private Fund Services, Shareholder Services, Client Transitions, Client Reporting, New Business & Retention Services (a.k.a. RFP), and Business Transformation, and is involved in nearly every facet of the client life cycle. The GCS strategy is to build a global, scalable client service and content delivery platform to keep pace with the growth of the business, to drive better win and retention rates, provide timely and built-for-purpose client and regulatory reporting, and deliver a seamless client experience.
Overview of the Role
Building and providing a first-class Client Service function globally. The AVP, Client Services, EMEA will be responsible for maintaining day-to-day contact with our clients. This will entail building trusted and deep relationships with your clients. You will challenge yourself to understand intricate operating models and outstanding servicing requirements in order to provide a differentiated client experience. Through proactive engagement you will deliver the best of Nuveen to your clients with the goal of exceeding their servicing expectations.
Key responsibilities will include:
Maintaining a first-class client service as key contact for servicing – internally and externally.
Independently lead client meetings where appropriate.
Managing the client relationship through every stage of the life cycle, from assessing pre-win complexity, through to onboarding client mandates and completing ongoing service requirements of our clients and their third parties.
Applying thought leadership to both projects and management of client relationships. Occasionally required to lead on projects representing the client and the team.
Operating as a creative problem solver and building positive relationships with client-facing and non-client-facing teams.
Co-ordination, monitoring and tracking of ad hoc and recurrent investor reporting deliverables.
Partnering with colleagues and functions across Nuveen to innovate, harness technology and enhance operational processes that continue to improve your clients’ servicing experience.
Maintaining information on the in-house client relationship management systems ensuring that it is complete and accurate for each client.
General client relationship management – keeping clients up to date with news and any new initiatives or regulatory considerations/changes.
Liaising with third parties to ensure technical support is received on all issues concerning administration, investment accounting and custody.
Regularly review service standards with those areas of the business which have an impact on client service perceptions. Owning and evolving core operational service offering in partnership with operational groups and key third-party providers.
Participation in any team related projects as required.
Independently lead client meetings and interactions.
Technical Skills & Qualifications Required
Degree educated
Proven client leadership skills and service philosophy
Public investment market experience essential
Good knowledge of MS Word, Excel and PowerPoint
Must be computer literate and able to work with bespoke systems (training will be provided)
Competencies Required
Fluent German and English speaker essential
Naturally exudes emotional ownership for client needs
Strong project management skills
Must be highly motivated and capable of working independently
Excellent communication skills and strong team player
Appreciation for importance of process to manage risk
Operates effectively under pressure and working to tight deadlines
Company Overview
Every worker deserves a secure retirement. For more than 100 years, TIAA has delivered it for millions of people. Founded to help educators retire with dignity, today we’re a market-leading retirement company fueled by world-class asset management. But we’re not just another legacy financial services firm. We’re fighting harder than ever before for our clients and the many Americans who need us.
Benefits and Total Rewards
The organization is committed to making financial well-being possible for its clients, and is equally committed to the well-being of our associates. That’s why we offer a comprehensive Total Rewards package designed to make a positive difference in the lives of our associates and their loved ones. Our benefits include a superior retirement program and highly competitive health, wellness and work life offerings that can help you achieve and maintain your best possible physical, emotional and financial well-being.
To learn more about your benefits, please review our Benefits Summary.
Equal Opportunity
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Read more about your rights and view government notices here.
Accessibility Support
TIAA offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. applicant and desire a reasonable accommodation to complete a job application, please use one of the below options to contact our accessibility support team:
Phone: (800) 842-2755
Email: accessibility.support@tiaa.org
Privacy Notices
For Applicants of TIAA, Nuveen and Affiliates residing in US (other than California), click here.
For Applicants of TIAA, Nuveen and Affiliates residing in California, please click here.
For Applicants of TIAA Global Capabilities, click here.
For Applicants of Nuveen residing in Europe and APAC, please click here.
We are an Equal Opportunity Employer. TIAA does not discriminate against any candidate or employee on the basis of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.
Read more about your rights and view government notices here.