Client Services EMEA, Associate, based in Frankfurt, (m/f/d)

About Global Client Services 
 
Global Client Services (GCS) covers Client Services, Private Fund Services, Shareholder Services, Client Transitions, Client Reporting, New Business & Retention Services (a.k.a. RFP), and Business Transformation, and is involved in nearly every facet of the client life cycle. The GCS strategy is to build a global, scalable client service and content delivery platform to keep pace with the growth of the business, to drive better win and retention rates, provide timely and built-for-purpose client and regulatory reporting, and deliver a seamless client experience. 

Overview of the Role  

Building and providing a first-class Client Service function globally. The Associate, Client Services, EMEA will be responsible for maintaining day-to-day contact with our institutional clients. As the role interacts with all other departments across the business, you will enjoy the opportunity to gain knowledge about the workings of Nuveen, our position in the market and the wide range of products and capabilities we offer. Above all else, this role offers hardworking individuals the opportunity to develop strong client relationship management skills.  

Key responsibilities will include:  

• Maintaining a first-class client service as key contact for servicing – internally and externally. 

• Independently lead client meetings where appropriate. 

• Managing the client relationship through every stage of the life cycle, from assessing pre-win complexity, through to onboarding client mandates and completing ongoing service requirements of our clients and their third parties. 

• Facilitate diagnosis of complex client service issues, identify trends that point to service deficiencies and own resolution, working with the appropriate internal and external delivery teams to ensure timely and accurate response. 

• Owning client queries, delegating as appropriate to internal teams, monitoring progress to resolution and ensuring that responses are timely and of a high professional quality. 

• Operating as a creative problem solver and building positive relationships with client-facing and non-client-facing teams. 

• Co-ordination, monitoring and tracking of ad hoc and recurrent investor reporting deliverables. 

• Contribute to project initiatives that seek to improve our service, effectiveness and efficiency, or which impact the business, its products and its clients. 

• Maintaining information on the in-house client relationship management systems ensuring that it is complete and accurate for each client.  

• General client relationship management – keeping clients up to date with news and any new initiatives or regulatory considerations/changes. 

• Liaising with third parties to ensure technical support is received on all issues concerning administration, investment accounting and custody.  

• Participation in any team related projects as required 

Technical Skills & Qualifications Required 

• Degree educated 

• Client servicing experience preferable  

• Financial Services experience essential  

• Good knowledge of MS Word, Excel and PowerPoint

• Must be computer literate and able to work with bespoke systems (training will be provided) 

Competencies Required 

• Fluent German and English speaker essential 

• Naturally exudes emotional ownership for client needs  

• Strong project management skills are an advantage 

• Must be highly motivated and capable of working independently 

• Excellent communication skills and strong team player 

• Operates effectively under pressure and working to tight deadlines