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TIAA
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COMPANY OVERVIEW:

 

As long as there are people who make the world a better place, we'll keep making a difference for them. Since 1918, it has been TIAA's mission to serve those who serve others. It is this mission and the values we embrace that make us a different kind of financial services organization.

 

TIAA is seeking an experienced Sr. ServiceNow Developer for their Charlotte, NC office. This role will perform complex ServiceNow/Web development and automation integrations across various platforms using WebServices. This role will support the development of a customer ServiceNow catalog (request for service), incident, change, problem, demand, resource, CMDB, and additional future modules. This position will work in a collaborative team environment and be exposed to new emerging technologies. Leverage your ServiceNow expertise and join our team!

 

KEY RESPONSIBILITIES AND DUTIES: 

  • Support ongoing business requirements; perform development or enhancement to existing modules in the ServiceNow platform
  • Perform all aspects of Platform Administration, Design, Development and implementation of software solutions
  • Responsible for issue resolution related to ServiceNow
  • Review ServiceNow practices and make recommendation for improvements
  • Implement performance tuning, monitoring and testing within ServiceNow
  • Participate in the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production
  • Provide consulting on ServiceNow implementation
  • Design and develop Enterprise Service Management solutions using ServiceNow
  • Configure/customize ServiceNow, including creating workflows
  • Perform integrations and process automations
  • Perform system and integration testing with sample and live data
  • External application development using in-built services
  • Lead development and implementation of ServiceNow solutions
  • Manage multiple projects at once
  • Collaborate on projects with minimal supervision
  • Perform root cause analyses and remediation for integration, system reporting and data issues 


 

QUALIFICATIONS:


Required:
  • Bachelor Degree in Computer Science, Information Systems or related field
  • Three (3+) years’ experience working as a ServiceNow Developer
  • Possess a significant working knowledge of ServiceNow components such as Service Catalog, Change/Incident/Problem Management, Asset Management, and CMDB
  • Demonstrated ServiceNow development and administration skills
  • Experience coding with JavaScript, SOAP, and RESTful APIs’
  • Experience using HTML, CSS, XML, and JQuery
  • Experience with ServicePortal
  • Experience developing widgets for ServicePortal
  • Experience with interactive web design
  • Knowledge of ITIL Foundations, Configuration/customization of ServiceNow, including creating workflows
Preferred
  • Certified ServiceNow Application Developer
  • Excellent knowledge of ServiceNow Best Practices and ongoing knowledge of latest ServiceNow features
  • Experience with Angular
  • Basic Visio skills
  • Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
  • Ability to prioritize a complex and diverse group of projects; balance project deliverables while supporting daily operational stability
  • Experience as a full stack developer 
Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.
 

If you need assistance applying due to visually or hearing impaired, please email Careers Help.

 

We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

 





*©2016 Teachers Insurance and Annuity Association of America (TIAA), 730 Third Avenue, New York, NY 10017


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