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Customer Relationship Manager, Corporate Real Estate

Job ID: 1710262
Category: Finance
Location: Charlotte, NC
New York, NY
Post Date: September 11, 2017


Since 1918, it has been TIAA’s mission to serve, our ability to perform and the values we embrace that make us a different kind of financial services organization. We’re dedicated to serving the financial needs of those in the academic, medical, cultural, governmental and research fields, and committed to helping make lifetime financial well-being possible for them.

By building a culture that allows all employees to contribute their unique talents and skills, we’re able to provide our customers with fresh ideas and distinct perspectives to help them achieve their goals. We believe a diverse and inclusive workforce is one of our greatest strengths and a key measure of our success*.

For more information about TIAA, visit our website.


The Customer Relationship Manager (‘CRM’) will be responsible for liaising on behalf of Corporate Real Estate (‘CRE’) with Business Area Space Coordinators (BASCs) and key members of CRE Working Council to understand and communicate business unit plans and strategies while guiding change management process. The CRM will serve as an advocate for all lines of business throughout entire process from definition of needs, development of strategy, space planning, leasing, design, construction, and relocation. CRM is well placed within CRE strategy division to assemble all data to make business unit decisions.


Scope & Knowledge

Ability to interact with executive level managers to understand business strategy with highly positive demeanor and strong communication skills. Ability to summarize and synthesize portfolio strategies by thoroughly understanding core business platform and competitive position. Advocate CRE and enterprise strategic initiatives and policies requiring knowledge of all aspects of CRE strategy and execution. Shepherd business requirements and CRE initiatives through decision making and implementation process requiring ability to build partnering relationships while at the same time being relentless within internal approval process.

Job Complexity

Assists in developing initiatives on process/workflow improvements and program/policy changes. Works independently on moderately complex analysis. Assists senior staff on more complex analysis. Recognizes strategic implications of problems and issues. Generates alternative ideas/solutions while assessing risks of proposals. Takes responsibility to correct mistakes and resolve customer problems and concerns. Leads projects and makes decisions that have high impact to a function, business unit/area.


Frequently interacts with managers at all levels, customers and/or functional peer group managers, normally involving matters between functional areas, company business units or customers/clients and company. Networks with key contacts outside own area of expertise. Gains cooperation and commitment to take action from staff, peers, senior managers, current and prospective customers with high levels of influence. Serve as departmental liaison to interdepartmental or interdivisional project initiatives. Negotiates resources across multiple business units/functional areas. Serves as initial point of contact for business area(s) being supported.

Oversight/Freedom To Act

Normally receives little instruction on day-to-day work and general instruction on new assignments. May lead and communicate relevant details on complex projects and make decisions that have moderate impact on business. Mentors project professionals and business support staff and helps prioritize daily activities.



Bachelor’s degree required in related field or comparable documentable work experience in a similar capacity preferred.

5-7 years of relevant business work experience.

Preferred but not required

Master’s Degree in Business Administration

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.

If you need assistance applying due to being visually or hearing impaired, please email Careers Help.

This organization is an equal employment opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, this organization expressly prohibits discrimination, harassment, and retaliation on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation (collectively referred to here as ‘protected characteristics’).

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