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Mortgage & Commercial Lending
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The Retail Direct Loan Officer position is responsible for converting prospective clients into new loan applications by presenting customers with appropriate mortgage products and pricing based on their borrowing needs. They will sell multiple brands of lending products through the use of inbound and outbound sales calls. Once the customer has applied for a company product, the Retail Direct Loan Officer will manage the client experience from origination to closing, ensuring a positive customer service experience.

  • Sell multiple brands of company loan products to prospects, effectively converting them to borrowers

  • Determine and communicate loan level pricing with customers and management in order to maximize profitability

  • Analyze underwriting guidelines to determine the documentation and lock/pricing requirements on loan level basis

  • Learn various types of borrowing programs and processes and stay current with changes and new products

  • Provide excellent customer service and effectively recover service when needed

  • Follow-up with customers in a timely and efficient manner

  • Manage active pipeline from origination to closing
  • Work effectively with Fulfillment departments to ensure loan requirements are satisfied and deadlines met

  • Efficiently work with various types of systems and software programs simultaneously to maximize time spent selling products

  • Establish work habits conducive to market variations
  • Work with management to develop sales plan and use their instruction to ensure business success

  • Adhere to all federal and state compliance guidelines relative to the position

  • Continually develop sales skills through attending systems and product training and other educational opportunities necessary for the position

  • Must be a self-starter and self-motivated to meet job expectations and goals

  • Must be able to thrive in a fast paced, multi-tasking environment

  • Must be able to make decisive and accurate decisions
  • Ability to manage multiple deadlines
  • Possess superior customer service skills
  • Must be organized and responsible and able to use good judgment

  • Ability to learn multiple technical application systems and programs

  • Ability to use MS-Word, MS-Excel, MS-Windows, MS-Outlook and the internet effectively


  • Bachelor’s degree strongly preferred
  • Previous sales experience, preferably in the mortgage or financial services industry

  • Previous employment that requires interaction with clients via phone or direct contact

  • Must be S.A.F.E. Act registered through NMLS
  • Have at least one (1) year of mortgage or financial services experience AND become S.A.F.E. Act registered through NMLS upon hire

Pre-Employment Screening May Include:
• Credit Check
• Criminal Background Check
• Fingerprinting
• DMV Check
• Past Employment Verification
• Social Security Verification

Note: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified, and they may change at any time.

TIAA, FSB is an equal opportunity employer. No associate or applicant for employment will be discriminated against on the basis of race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy (including childbirth, breastfeeding or related medical conditions where applicable), sexual orientation, gender, gender identity, gender expression, transgender, marital status, national origin, ancestry, physical or mental disability, requesting a reasonable accommodation based on mental or physical disability, medical condition (as defined by applicable law), genetic history and information, citizenship status, military or veteran status, or any other status protected by federal, state, or local law or ordinance or regulation.

TIAA, FSB is not seeking assistance or accepting unsolicited resumes from search firms for employment or contractor opportunities. Regardless of past practice, all resumes submitted by search firms to any employee at TIAA, FSB via e-mail, the Internet, or directly to hiring managers at TIAA, FSB in any form without valid written search agreements executed by the VP, Talent Acquisition for that specific position will be deemed the sole property of TIAA, FSB, and no fee will be paid in the event the candidate is hired by TIAA, FSB as a result of the referral or through other means.

TIAA, FSB will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by TIAA, FSB, or (c) consistent with TIAA, FSB's legal duty to furnish information.

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