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As a part of TIAA’s Financial Solutions business, TIAA Bank, a division of TIAA, FSB, provides full-service, nationwide banking and lending services to consumer, commercial and institutional clients through a variety of channels, including online, its Florida-based financial centers and at other business offices throughout the country. 




The Trust Administrator is accountable for the complete administration of IRA accounts and providing quality service to clients. Service is provided in a team-based environment and primary contact is via telephone with remote clients.



  • Maintain compliance on individual retirement accounts and provide guidance to clients and administrators in the applicable legal requirements of IRA plans
  • Work in a team environment to provide high levels of service to clients and support to Trust Administrators, Portfolio Managers, or Wealth Advisors who may be acting as a Relationship Manager
  • Respond to inbound calls from clients and resolve inquiries or requests related to their IRAs
  • Initiate processing of account transactions and provide necessary oversight of all account activity
  • Review, interpret, and implement policies and procedures within compliance and departmental guidelines
  • Ability to work effectively and efficiently 
  • Ability to work in a collaborative team environment 
  • Exceptional verbal and written communication skills 
  • Excellent client service skills via telephone 
  • Knowledge of IRA administration and related legal requirements for these accounts 
  • Detail orientated
  • Three (3) years of client and account management
  • CISP preferred

Equal Employment Opportunity is not just the law, it’s our commitment. Read more about the Equal Employment Opportunity Law.

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We are an Equal Opportunity/Affirmative Action Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, sexual orientation, gender identity, or any other legally protected status.

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