Delivering exceptional customer service in every interaction
TIAA’s client service professionals help provide personalized financial guidance to the millions of people we serve.
Located across multiple sites, our client service professionals are dedicated to helping TIAA retirement plan participants pursue long-term financial well-being. With in-depth knowledge of our products and services, they seek to deliver exceptional customer service in every interaction, acting with the highest degree of integrity. At the forefront of our customer interactions, these professionals fulfil a vital role in helping our participants make informed choices about their financial future.
MEET OUR PEOPLE
CONSULTANT, NATIONAL CONTACT CENTER | CHARLOTTE
Employee and participant since 2013
Carlos spent two decades working in the hospitality industry before switching to a career in financial services. He joined TIAA in 2013, bringing valuable customer service experience with him.
Describe your first few days at TIAA.
Where do your best ideas come from?
Who has inspired you most in your life and why?
TIAA traces its roots back nearly 100 years to one of history’s great philanthropists, Andrew Carnegie.
We blend the heritage and heart of our mission with the high performance of a global financial services organization, enabling us to impact millions of lives.
TIAA has offices in 17 countries and invests globally.
Thousands of TIAA employees volunteer each year at community events.
TIAA supports financial literacy in high schools through volunteer days across the country.
TIAA employees receive paid time off to participate in enterprise-approved community service projects.
TIAA offers a year-round matching gifts program for all employee donations to accredited colleges and universities and K-12 schools.